Shipping & Delivery
Orders are shipped Monday through to Friday, our courier collects at 12pm daily.
National orders will be dispatched by either Team Global Express or New Zealand Post.
International orders will be shipped by New Zealand Post.
Delivery Services & Expected Delivery Times
| Destination | Estimated Delivery | Free Shipping | Delivery Services |
| New Zealand | 2 - 3 business days |
Free on orders over $80.00* |
Standard Delivery: $9.99 |
| Australia | 3 - 10 business days | Free on orders over $250 | Standard Delivery: $19.99 |
| Rest of World | 3 - 14 business days | Free on orders over $350 | Standard Delivery: $29.99 |
*Free shipping offer does not include shipments to the Chatham Islands or Rural Delivery. If we receive an order for a rural address which has not paid the delivery fee, we will contact you for payment before dispatch.
Shipping Restrictions
Please note there are some countries/territories that we are not permitted to send honey to. These currently include:
Afghanistan, Bahrain, China, Cyprus , Dominican Republic, Egypt, Estonia, Ethiopia, Ghana, Haiti, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgystan, Lebanon, Myanmar, Nigeria, Oman, Pakistan, Papua New Guinea, Poland, Qatar, Romania, Russia, Saudi Arabia, South Africa, Tajikistan, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan, Vietnam, Western Australia.
Customs/Import Regulations
Customs and import regulations vary widely between countries. Please be aware that orders shipped internationally may be subject to import duty or other customs taxes. We recommend that you contact your local customs office for further information.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. Where customs charges are due, this may impact the time it takes your parcel to reach you.
Order Cancellations
You may cancel your online order provided we have not already dispatched it. We will refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we will do our best to accommodate your request.
Damaged Items
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however, if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.